How to Make a Complaint

Last updated: October 2026

If something went wrong, tell us. Substancepolicy Remodeling wants every homeowner treated fairly and honestly. This page shows how to file a complaint and what comes next. It is a general template. It is not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you phoned or contacted Substancepolicy Remodeling
• How we handled your personal information
• Anything on this site that looks unclear or wrong
• How a provider we connected you with behaved

If the Problem Is a Provider

Providers in our network are independent businesses. Each one answers for its own quotes, contracts, prices, work, and customer service. With a remodeling problem, start with the provider. Raise it directly. Keep a written record of what was said.

We still want to hear about it. Feedback helps keep our network honest. Providers who keep falling short of what we expect may be removed.

One limit: Substancepolicy Remodeling cannot settle contract disputes, refund a provider's work, or act for a provider.

How to File

Email contact@substancepolicy.property. Please include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The number you phoned or the form you used, if you remember
• The provider's name, if you know it
• What happened, and what you want us to do about it

After You Send It

We will confirm by email that your complaint arrived. This usually takes a few business days. Then we will look into it. That may include reaching out to the provider. After that, we will tell you what we found and any steps we are taking.

Still Unhappy?

Reply and ask us to look again. You can also contact your state consumer protection office or attorney general. Your local Better Business Bureau is another option. For a problem with a contractor, a state or local contractor licensing board may help too.

Contact

Email: contact@substancepolicy.property